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Pinellas mobile app for infrastructure fixes nabs tech award for innovation

in The Bay and the 'Burg/Top Headlines by

A panel of judges with the Public Technology Institute (PTI) has given Pinellas County’s new “Doing Things for You” mobile app its stamp of approval.

The app won PTI’s 2015 Technology Solutions award for innovative municipal and regional issue reporting. The category was “Web Management & E-Government.”

Given out yearly, the prize recognizes technological achievements among local governments. Efficient service delivery, cost reduction, and revenue generation where among the award’s dissected criteria.

As a company, the Virginia-based nonprofit, PTI, boasts of supporting local government executives and elected officials through research, education, executive-level consulting services and national recognition programs.

Pinellas’ Doing Things app, broadly speaking, simplifies a citizen’s ability to notify county officials of specific, local infrastructure needs. Things like potholes, illegal dumping, offset red lights, flooding, and other related issues can all be reported within seconds.

Each report gets its own ID and description as well — both of which are viewable to app users. The option to comment and vote on a report’s importance, in terms of how bad the situation needs to be fixed, are also features of the Doing Things app.

“Everybody gets to see what came in and can add comments,” said Michael Roiland, web manager for the county’s Business Technology Services department, to County Commissioners upon the app’s release last November.

An administrative dashboard, which provides report quantity data, as well as information on reported issues, and quality indicators, like how long it’s taking for a problem to be remedied, are also features of the app.  
 
“Through citizen participation and government partnerships, we’re collaboratively improving communities while setting a new standard for public service,” Roiland was quoted as saying in a recent press release.

To download Doing Things for You, visit pinellascounty.org/reportanissue, or find it in your smartphone’s app store.

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Devon Crumpacker is a Tampa Bay based writer and reporter for Extensive Enterprises Media. He primarily covers Pinellas County politics for SaintPetersblog.com, but also makes time to write the occasional bar review for FloridaBarTab.com. He lives in St. Petersburg with his fiance, Sydney. To contact, e-mail devon@floridapolitics.com, or visit his Twitter page @DevonCrumpacker.

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