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Bill Nelson wants cable, internet providers to give Floridians a post-Irma break

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U.S. Sen. Bill Nelson asked the nation’s largest cable, telephone and internet providers Thursday to give Hurricane Irma victims rebates for service interruptions.

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Christmas is a-comin’ and the geese are gettin’ hacked

in Statewide/Top Headlines by

With 11 shopping days ‘til Christmas, Yahoo dropped a lump of coal into the stockings of 1 billion of its users with news that their accounts had been “breached.” That’s tech-speak for “bad guys forged your cookies” — and they are not talking about the sweets you leave next to Santa’s glass of milk. Worse, bad guys have Yahoo’s “proprietary code” — and they are not talking about Pitbull’s million-dollar “trade secret.” For purposes of this holiday migraine, cookies and…

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Pam Bondi makes progress on Frontier service problems

in The Bay and the 'Burg/Top Headlines by

Pam Bondi came ready to rumble against Frontier Communications — and it looks like she won.  The state’s attorney general announced Thursday the Connecticut-based telecommunications company had “committed to improving communications and customer services in Florida.” “After a lengthy, productive meeting with Frontier executives, I am cautiously optimistic that Frontier disruptions in services will be quickly resolved,” Bondi said in a statement. “However, my office will continue to work with the company on each consumer complaint until they are all appropriately…

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Tampa Bay customers still frustrated by Frontier’s spotty service

in Statewide/Top Headlines by

When there’s something strange about your Frontier Communications service, who you gonna call? Or rather, who you gonna call that can actually do something about it? In Florida, it’s not clear. On April 1, Frontier took over Verizon‘s landline, internet and cable TV service in Florida, specifically for Hillsborough, Manatee, Pasco, Pinellas, Polk and Sarasota customers. Since then, thousands of customers have taken to the company’s Facebook page to complain of outages, poor service and sudden billing increases. California and Texas are the two other states…

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Frontier Communications has rocky first day in Tampa Bay market (and Texas and California)

in The Bay and the 'Burg/Top Headlines by

Friday was Frontier Communications‘ big day: At midnight, it took over Verizon Communications landline business. It was a rocky start. Customers throughout the Tampa Bay area, as well as in Texas and California, reported problems Friday morning and continued to do so even after Frontier said the problem had been fixed. Frontier spokesman Bob Elek said there were a couple of different events that led to the problems. One was a fiber cut that had nothing to do with the transition…

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Self-styled D.C. “outsider” Steve Southerland turns up as Washington lobbyist

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On the campaign trail, former U.S. Rep.  Steve Southerland would always take great pains to remind anyone who would listen — especially anyone with a camera — that he was from the “real America.” He’d tell you he wasn’t some snobby sophisticate with insider ties to Capitol Hill power players like his 2014 opponent Gwen Graham. By Southerland’s account, the admittedly polished Graham was so tied in with the Washington establishment she was “more Potomac than Gulf Coast,” to use the National Republican Congressional Committee’s phrase.…

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Internet naming body moves to crack down on ‘.sucks’

in Apolitical/Top Headlines by

The body that regulates Internet addresses is checking to see if it can crack down on a Canadian company accused of using the new “.sucks” domain name to extract exorbitant sums from celebrities and companies seeking to protect their public brands. The Internet Corporation for Assigned Names and Numbers, or ICANN, on Thursday sent a letter to the U.S. Federal Trade Commission and Canada’s Office of Consumer Affairs to see if the actions of company Vox Populi Registry Ltd. are…

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