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Largo-based A/C company calls even when you say not to

in The Bay and the 'Burg by

A Largo Air Conditioning company seems to have a bit of a problem following the state’s rules governing “do-not-call” rules.

Over the course of two years between, 2012 and 2014. Graham Heating & Air Conditioning has been fined $18,000 stemming from do-not-call violations in five different actions.

According to a lawsuit filed by the Florida Department of Agriculture, the company, formally named Cool Air Solutions Inc., hasn’t taken the hint. Lawsuit documents filed by the state agency allege the company has continued violating the restrictions by calling individuals on the do-not-call list throughout late 2014 and into this year.

They also allege the company has on occasion failed to identify the proper first and last names of callers and the company they were representing.

The department is seeking $10,000 per violation.

In another unrelated complaint filed on Rip Off Report, a user wrote on behalf of his or her 79-year-old aunt in July 2014. The writer accuses the company of over-quoting the woman for replacing a unit that he claimed didn’t need replacing at all.

According to the complaint, the repair tech quoted an incorrect amount of Freon needed in the system, said there was a leak when there wasn’t and quoted a new unit more than double what other companies said they would charge for the same replacement.

What’s more curious, Graham Heating & Air Conditioning isn’t the first company by that name to violate the do-not-call list. In 1994, a company by the same name was fined $7,600 for an offense.

That company was established in 1985, but dissolved in 2009. Cool Air Solutions, Inc. doing business as Graham Heating & AC was formed in 2008. It’s unclear whether the two companies are related. Officers in the first company do not match those in the second.

However, a Steven Murphy was listed as the first Graham’s secretary; someone by the same name is listed as the current company’s administrator.

According to the Better Business Bureau, Graham Heating has closed 26 complaints over the past three weeks.

Janelle Irwin has been a professional journalist covering local news and politics in the Tampa Bay area since 2003. She also hosts a weekly political talk show on WMNF Community radio. Janelle formerly served as the sole staff reporter for WMNF News and previously covered news for Patch.com and various local neighborhood newsletters. Her work has been featured in the New York Daily News, Free Speech Radio News and Florida Public Radio and she's been interviewed by radio stations across the nation for her coverage of the 2012 Republican National Convention. Janelle is a diehard news junkie who isn't afraid to take on big names in local politics including Tampa Mayor Bob Buckhorn, the dirty business of trash and recycling in St. Pete and the ongoing Pier debacle. Her work as a reporter and radio host has earned her two WMNF awards including News Volunteer of the Year and Public Affairs Volunteer of the Year. Janelle is also the devoted mother to three brilliant and beautiful daughters who are a constant source of inspiration and occasional blogging fodder. To contact, email janelle@floridapolitics.com.

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