In 2013, the Pinellas County Tax Collector’s office was awarded Florida’s top honor, the Governor’s Sterling Award, for operational and service excellence. The office is now the proud recipient of the 2016 Governor’s Sterling Sustained Excellence Award for its commitment to continuous improvement.
“I am so proud of the team members in my office for not just accepting the sterling journey, but adopting and living it. Best-in-class operational efficiency and continuous improvement is the new norm in our office,” said Diane Nelson, Pinellas County Tax Collector. “I am most proud of our outreach into the Pinellas community through public/private partnerships like the Kids Tag Art Pinellas program. Becoming a sterling organization has elevated our business from status quo to being a true community partner for the residents of Pinellas County.”
The Pinellas County Tax Collector has maintained focus on its vision of World-Class Service, Anytime, Any Place by leveraging its core competencies of workforce training and development, customer service excellence, compliance and transaction accuracy, and continual process improvement. This is evidenced by results in customer satisfaction for walk-in customers that has shown sustained high performance moving from 98% in 2012 to 99% in 2015. The Pinellas County Tax Collector’s Office continually pursues organizational excellence through its mission of empowering its workforce to excel; serving its customers respectfully, accurately, and professionally; and providing exceptional stewardship of public funds.
The Pinellas County Tax Collector’s office acts as an agent for multiple state departments to provide a wide range of services for 930,000 residents. The office is also responsible for collecting and distributing over $2 billion annually in taxes and fees for state and local agencies.