The Property Casualty Insurers Association of America (PCI) “stands ready to help with any insurance related questions as the Tropical Storm Emily begins to make impact along the coast,” the group said in a Monday press release. PCI and other industry groups work closely with the Federal Emergency Management Agency, assisting Florida homeowners and business owners before and after any disaster.
The head of the National Flood Insurance Program conceded Tuesday the program has stumbled in responding to natural disasters, but said he has already begun changes intended to emphasize service to its customers. “If you want to know where the National Flood Insurance Program has stumbled, its when we no longer put the customer first,” said Roy Wright, deputy associate administrator for insurance and mitigation at the Federal Emergency Management Agency. “At some point the program focused on the companies,…
