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Pam Bondi makes progress on Frontier service problems

in The Bay and the 'Burg/Top Headlines by

Pam Bondi came ready to rumble against Frontier Communications — and it looks like she won.  The state’s attorney general announced Thursday the Connecticut-based telecommunications company had “committed to improving communications and customer services in Florida.” “After a lengthy, productive meeting with Frontier executives, I am cautiously optimistic that Frontier disruptions in services will be quickly resolved,” Bondi said in a statement. “However, my office will continue to work with the company on each consumer complaint until they are all appropriately…

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Tampa Bay customers still frustrated by Frontier’s spotty service

in Statewide/Top Headlines by

When there’s something strange about your Frontier Communications service, who you gonna call? Or rather, who you gonna call that can actually do something about it? In Florida, it’s not clear. On April 1, Frontier took over Verizon‘s landline, internet and cable TV service in Florida, specifically for Hillsborough, Manatee, Pasco, Pinellas, Polk and Sarasota customers. Since then, thousands of customers have taken to the company’s Facebook page to complain of outages, poor service and sudden billing increases. California and Texas are the two other states…

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