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Roy Wright

Flood insurance chief concedes his program failed to put customers first

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The head of the National Flood Insurance Program conceded Tuesday the program has stumbled in responding to natural disasters, but said he has already begun changes intended to emphasize service to its customers. “If you want to know where the National Flood Insurance Program has stumbled, its when we no longer put the customer first,” said Roy Wright, deputy associate administrator for insurance and mitigation at the Federal Emergency Management Agency. “At some point the program focused on the companies,…

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