The New Times‘ Matt Hendley picks up where I left off…trying to get to the bottom of who is at fault for the missing emails from Gov. Rick Scott’s transition period:
The man who was Scott’s attorney during his transition period as governor-elect says members of Scott’s staff simply didn’t understand that the emails would be deleted when they closed their account with the private hosting company, Rackspace.
Rackspace has an agreement customers must sign or accept to when they purchase the company’s services. Among those conditions are statements that make it very clear that if you don’t ask for emails to be archived, they’ll be deleted, and even recommends archiving services for customers with “regulatory requirements”:
5.3 We do not promise to backup your data unless you have purchased backup services. If you purchase backup services, we do not promise to retain the data backup for longer than the agreed data retention period.
5.5 Certain Rackspace Services are designed to help you comply with various regulatory requirements that may be applicable to you. However, you are responsible for understanding the regulatory requirements applicable to your business and for selecting and using those Services in a manner that complies with the applicable requirements.
Well, is ignoring those terms the fault of Scott’s staff, or the fault of Harris Media, the company the Times says was hired to handle online communication for the governor’s transition team that actually held the contract with Rackspace?