Comcast adds more than 200 Fort Myers customer service jobs

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Mass media giant Comcast announced it would expand its Fort Myers “Center of Excellence,” with up to 200 new customer service agents and 20 leadership positions by the end of the year.

The expansion will bring the Comcast Call Center facility to more than 400 employees, with 30 additional Customer Account Executives (CAEs) already in place, and the remaining employees by the end of 2014.

This latest hiring burst is part of the company’s overall plans for continued growth through 2015.

“These 220 new jobs in Southwest Florida are another example of how our efforts to create an opportunity economy are working, said Gov. Rick Scott in a statement. “Florida is continuing to add jobs, and this past year alone Comcast has added more than 1,800 jobs.”

Scott praised other Comcast investments in Florida, such as the recent announcement of 3,500 new jobs at Universal Orlando’s theme parks.

Comcast also recently announced will add 300 more jobs in Miami-Dade and Broward Counties in sales, customer service, call center, technical operations and supervisory roles.

Currently, Comcast employs more than 16,000 people in Florida through 306 total properties, including 5 Comcast Call centers, Telemundo and Golf Channel Headquarters, 1 NBC and Telemundo owned and operated stations, and Universal Studios Theme Park.

In 2013, Comcast and NBCUniversal spent more than $2.6 billion in Florida on capital expenditures, taxes and fees and employee investment.

“There has never been a more exciting time to be part of Comcast as the company is developing breakthrough technologies and introducing new products that are at the forefront of the industry,” said Comcast Florida Regional Senior Vice President Amy Smith. “Comcast continues to make investments in our infrastructure and in our employees as we focus on improving the experience for all of our customers.”

Phil Ammann is a St. Petersburg-based journalist and blogger. With more than three decades of writing, editing and management experience, Phil produced material for both print and online, in addition to founding HRNewsDaily.com. His broad range includes covering news, local government and culture reviews for Patch.com, technical articles and profiles for BetterRVing Magazine and advice columns for a metaphysical website, among others. Phil has served as a contributor and production manager for SaintPetersBlog since 2013. He lives in St. Pete with his wife, visual artist Margaret Juul and can be reached at phil@floridapolitics.com and on Twitter @PhilAmmann.