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PSTA earns high marks for customer satisfaction

in The Bay and the 'Burg/Top Headlines by

The Pinellas Suncoast Transit Authority is outperforming the national transit industry in customer satisfaction by 20 points. Pinellas County’s public transit agency released results from a recent customer satisfaction survey of more than 500 riders after a board meeting Wednesday. Responses to survey questions asked throughout various parts of the day and on all PSTA routes were high. The agency earned a Net Promoter Score of 32 percent, which is higher than the national average by 20 percent. The score…

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PSTA employees report findings from downtown St. Pete bus users amid bus route shake up

in The Bay and the 'Burg by

Pinellas Suncoast Transit Authority employees spent weeks canvassing Williams Park and other parts of downtown St. Pete to educate bus riders on the new and updated routes coming in and out of the area. As of Feb. 14 bus stops are dispersed throughout downtown rather than being centered at Williams Park. The swap was an intentional shift from the decades-old hub system to a more modern grid system. Twenty PSTA employees responded to a survey asking how many interactions they…

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Uber partners with PSTA to get riders to bus stop

in The Bay and the 'Burg/Top Headlines by

Ride sharing company Uber is partnering with the Pinellas Suncoast Transit Authority to bridge the so-called “first-mile, last-mile” problem. Bus riders in Pinellas Park can now use the Uber ride-sharing app to hail a ride from their home or other destination to a bus stop. The program is limited to Pinellas Park and covers half of the Uber trip from point A to point B up to $3 and it can only be used to take riders to designated bus…

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PSTA bids farewell to Williams Park with chocolates

in The Bay and the 'Burg by

Bus riders still have one more day to enjoy catching a ride on a Pinellas Suncoast Transit Authority bus from Williams Park in downtown St. Pete. But the agency took to the park Friday afternoon so go ahead and say its goodbye. To commemorate fifty years of bus service at the longtime hub, PSTA officials handed out 500 pieces of chocolate to thank customers – and of course, as a nod to Valentine’s Day Sunday. Valentine’s Day is the first…

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PSTA CEO Brad Miller takes to Williams Park to show riders their new stops

in The Bay and the 'Burg/Top Headlines by

Evidence that the buses will soon be gone is scattered all over Williams Park. The shelters are now missing, torn down in the middle of the night this past weekend. Signs warn riders of the impending changes. For decades the downtown St. Petersburg park has been a hub for routes in and out of the bustling core. Come Valentine’s Day, those stops will be scattered throughout downtown to make the Pinellas Suncoast Transit Authority route structure more of a grid…

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Darden Rice sets right PSTA Sunshine Law violation

in The Bay and the 'Burg/Top Headlines by

St. Pete City Council member Darden Rice is requesting a revote in the Pinellas Suncoast Transit Authority motion Wednesday that elected her chair of the board for 2016. PSTA Brad Miller confirmed he will honor that request. “In an abundance of caution, I am requesting PSTA CEO Brad Miller take corrective action about a probable Sunshine Law violation and call for a revote of our officers,” Rice wrote. “2016 is an exciting year for PSTA and I want to be…

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Darden Rice nominated 2016 PSTA board chair

in The Bay and the 'Burg/Top Headlines by

In what turned out to be a very close vote, St. Pete City Council member Darden Rice was voted 2016 chair of the Pinellas Suncoast Transit Authority board Wednesday. Rice squeaked by Dunedin Mayor Julie Ward-Bujalski seven votes to six. “I’m tremendously honored,” Rice said of the nomination. “Leadership is so important now.” Bujalski’s defeat in the vote to succeed Clearwater City Council member Bill Jonson to head the board may have stemmed from a controversial motion she made earlier this…

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