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PSTA to expand Direct Connect program, Uber rides to bus stops

in The Bay and the 'Burg/Top Headlines by

Need a ride to the bus stop? Hail an Uber from anywhere in the county to a PSTA bus stop and PSTA will pick up the tab. That’s the gist of the Direct Connect program created by the Pinellas Suncoast Transit Authority to solve the problem of the so-called first mile/last mile obstacle to the use of public transportation. Agency officials say the public-private partnership is the first in the country to solve that problem. At issue is the rider’s…

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PSTA, HART take steps to formal working partnership

in The Bay and the 'Burg/Top Headlines by

The two agencies responsible for bus service in Pinellas and Hillsborough counties already collaborate, but in the future, they plan to have a tighter working partnership. On Wednesday, the Pinellas Suncoast Transit Authority’s legislative committee got its first look at a proposed agreement that could result in the merger of some departments. The general goal is to streamline services to save money and provide better service for transit riders, PSTA CEO Brad Miller said. The agreement sets out areas in…

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PSTA sets its legislative wish list

in The Bay and the 'Burg/Top Headlines by

It’s the time of year when everyone seems to be making a list, from shopping lists to wish lists. The Pinellas Suncoast Transit Authority is no different. Members unanimously adopted their four-item wish list at Wednesday’s meeting. But, in this case, they want the State Legislature to be generous. No. 1 on their wish list for the upcoming state Legislative Session: A letter of support from legislators to the Florida Department of Transportation asking that the state agency include funding…

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PSTA climbs on board Janet Long’s ‘regional council of governments’ idea

in The Bay and the 'Burg/Top Headlines by

Members of the governing board of Pinellas’ bus transportation authority voted unanimously Wednesday to develop an agreement to coordinate with the Hillsborough transit authority. The agreement, which would be forwarded to the State Legislature, is a step to creating a regional council of governments that’s been proposed by Pinellas County Commissioner Janet Long. Long said the proposal is a “framework” for merging several governmental agencies into one regional organization that can provide regional solutions to transit, land and economic development,…

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6th annual Pinellas County public survey runs through this week

in The Bay and the 'Burg/Top Headlines by

Pinellas County residents can now weigh in on what they think is good and what can still be improved in the county’s services, programs and priorities. The county’s annual residents survey is available online now through 5 p.m. Friday. The survey takes less than five minutes to complete. It asks a series of basic demographic questions including, age, race, sex, income and education level and whether or not the survey-taker is a year-round resident. The survey also asks whether residents…

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PSTA earns high marks for customer satisfaction

in The Bay and the 'Burg/Top Headlines by

The Pinellas Suncoast Transit Authority is outperforming the national transit industry in customer satisfaction by 20 points. Pinellas County’s public transit agency released results from a recent customer satisfaction survey of more than 500 riders after a board meeting Wednesday. Responses to survey questions asked throughout various parts of the day and on all PSTA routes were high. The agency earned a Net Promoter Score of 32 percent, which is higher than the national average by 20 percent. The score…

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PSTA employees report findings from downtown St. Pete bus users amid bus route shake up

in The Bay and the 'Burg by

Pinellas Suncoast Transit Authority employees spent weeks canvassing Williams Park and other parts of downtown St. Pete to educate bus riders on the new and updated routes coming in and out of the area. As of Feb. 14 bus stops are dispersed throughout downtown rather than being centered at Williams Park. The swap was an intentional shift from the decades-old hub system to a more modern grid system. Twenty PSTA employees responded to a survey asking how many interactions they…

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